Legal
Terms of Service
These terms are a binding agreement between you and the operator of SIGNAL ("we", "us"). By ticking the box at checkout, buying a licence, starting a SIGNAL Pro subscription, or installing or using the software, you accept them. If you do not accept them, do not buy or use SIGNAL.
1. What you are buying
You are buying a licence to use SIGNAL. You are not buying the software itself. We keep ownership of SIGNAL, its source code, its design, its name and everything else in it.
Subject to these terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use one copy of SIGNAL on a single device, for your own business or personal outreach.
SIGNAL Pro is a separate, optional monthly subscription, covered in section 4. You do not have to buy it, and the app works without it.
2. One licence, one person, one device
Your licence key is issued to you and locked to one device. You may not:
- give, sell, lend, rent, sub-licence or otherwise pass your copy of SIGNAL or your licence key to anyone else;
- publish, upload, host, torrent or otherwise distribute the installer or any part of the software;
- share your licence key, or use one key on more devices than your licence allows — one, or two while a SIGNAL Pro subscription is active;
- use SIGNAL on a device you do not personally control, or let others use your licensed copy;
- circumvent, disable, patch out or otherwise interfere with the licence check, the device binding, or any other technical protection;
- reverse engineer, decompile or disassemble the software, except to the limited extent that applicable law expressly permits despite this restriction;
- remove or alter any copyright, licence or attribution notice.
If you need more than one device — a laptop and a desktop, say — a SIGNAL Pro subscription covers two, or you can buy another licence, or contact us. We would far rather sort you out than have you break these terms.
3. Moving to a new device
Replacing a machine is normal and we do not treat it as a breach. Contact us and we will re-issue your key for the new device. What is not permitted is running the old and new installations at the same time.
4. SIGNAL Pro
SIGNAL Pro is an optional subscription that backs your vault up off your device. It costs $25 per month, billed through Stripe, and renews every month until you cancel. You can cancel at any time from the Stripe billing portal — you do not need to ask us, and we will not make you sit through a retention call.
While a subscription is active you may run SIGNAL on two devices instead of one. Everything else in section 2 still applies: the licence is still yours alone, and still may not be shared, resold or distributed. The two-device allowance ends when the subscription does.
Backup is on by default for subscribers and can be switched off in Setup. If you do not subscribe, nothing is uploaded, ever.
What gets uploaded is the same sealed vault file that sits on your disk. We cannot read it: we hold no password, no recovery code and no data key for it. We keep the five most recent versions and prune the older ones automatically. The Privacy Policy sets out where it is stored and what else we hold.
If you cancel or your subscription lapses, the backups we already hold stay where they are — we do not delete them — but no new ones are taken. Ask us if you want them removed.
Ending a subscription does not affect the licence you bought outright. SIGNAL keeps running on your machine, your vault keeps working, and your data stays where it always was. You simply stop getting new backups.
5. If you break these terms
Your licence terminates immediately and automatically if you breach section 2. You must then stop using SIGNAL and delete every copy of it. Termination does not entitle you to a refund.
Distributing SIGNAL is copyright infringement as well as a breach of this agreement. We reserve every remedy available to us, including seeking injunctive relief, damages, statutory damages and our costs and legal fees. We may pursue this against you whether or not you charged money for the copies you passed on, and whether or not you personally benefited.
Licence keys and installers carry information identifying the buyer they were issued to. If a copy of SIGNAL is found in circulation, we can normally tell whose licence it came from.
6. Your data
SIGNAL stores your prospect data on your own device, in an encrypted vault. Without a SIGNAL Pro subscription we never receive it at all. With one, we receive it only as the sealed file described in section 4 — we cannot read it, and if we were ever compelled to hand something over, ciphertext we have no key to is all there is to hand over.
There is no password recovery. Your password and your recovery code are the only ways into your vault. If you lose both, your data is permanently unrecoverable — by you or by us. This is a deliberate design choice and is the direct consequence of nobody but you holding the keys. You are responsible for keeping your password and recovery code safe, and for keeping your own backups of the vault file.
A Pro backup is not a way around that. The copy we store is sealed with the same password as the one on your disk, so if you lose both your password and your recovery code, the backup is exactly as unreadable to us as your own file is to you. We cannot open it for you. Treat the subscription as protection against losing the machine, not against forgetting the password.
7. Updates and availability
SIGNAL is currently in beta. It is provided as it is today. We may release updates, change features, or stop developing it. We do not promise any particular feature, release date or level of support. Buying a beta licence entitles you to the software as delivered, not to any future functionality.
8. No warranty
SIGNAL is provided "as is" and "as available", without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the software will be uninterrupted, error-free, or that it will not lose data.
9. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any lost profits, lost revenue, lost business, lost goodwill, or lost or corrupted data, arising out of or relating to SIGNAL — even if we were told such damages were possible.
Our total aggregate liability arising out of or relating to SIGNAL or these terms will not exceed the amount you actually paid us for your licence.
Some jurisdictions do not allow certain exclusions or limitations. Where that is the case, the exclusions and limitations above apply to the fullest extent permitted there, and nothing in these terms limits liability that cannot lawfully be limited.
10. Lawful use
You are responsible for how you use SIGNAL. Cold calling and cold emailing are regulated. Depending on where you and the people you contact are, that may include the TCPA, the Telemarketing Sales Rule, state do-not-call and call-recording laws, CAN-SPAM, CASL and the GDPR. It is your job — not ours — to know and follow the rules that apply to you, to honour opt-outs, and to have a lawful basis for the contact data you load into the app. SIGNAL is a record-keeping tool; it does not make your outreach lawful.
11. Refunds
Because SIGNAL is delivered as a download with a licence key, we do not offer refunds once your key has been issued and activated. If the software will not run on your machine and we cannot get it working with you, contact us within 14 days of purchase and we will refund you.
A SIGNAL Pro subscription works differently, because you can stop it yourself at any time. Cancel whenever you like and the next charge does not happen. The month you have already paid for is not refunded — you keep Pro until the end of it, and then it simply stops. There is no minimum term, no cancellation fee, and nothing to ask us for: the billing portal does it in two clicks.
If something on our side stopped Pro working — backups failing because of a fault we caused, rather than a mailbox or a machine we do not control — email help@pdcmediaa.com and we will put it right, refund included where that is the fair answer.
12. Payment
Payments are processed by Stripe. We never see or store your card details. Prices are in US dollars and exclude any tax that may apply where you are; you are responsible for any such tax.
A SIGNAL Pro subscription is a recurring charge of $25 a month, taken by Stripe on the same day each month until you cancel it in the billing portal. Cancelling stops future charges.
13. Changes to these terms
We may update these terms. The version in force for you is the one you accepted at the time of your purchase, except where a change is needed for legal or security reasons. Material changes will be reflected in the "last updated" date above.
14. Governing law
These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. You and we agree to the exclusive jurisdiction of the state and federal courts located in Palm Beach County, Florida, and each of us waives any objection to that venue.
15. General
If any provision of these terms is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement; we may assign it in connection with a sale of the business. These terms, together with the Privacy Policy, are the entire agreement between us about SIGNAL.
16. Contact
Questions about these terms, extra device licences, or anything else: help@pdcmediaa.com.
SIGNAL is operated from Florida, United States.